Legal

Privacy Policy

Last updated: 31st May 2018

Copyright Notice
Copyright © The Sleep School Limited 2018

Registered Trademark
The Sleep School® is a registered trademark in the UK, Europe and U.S.A

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


What information do we collect?
 
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including, but not only, one-to-one sessions, workshops, retreats, webinars, sessions and courses, our book, e-book, podcasts, app.
(c) information that you provide to us for the purpose of registering with us (including but not only emails, competition entries and surveys)
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us

(f) consultation notes from private clinic appointments

Cookies

You can review our Cookies Policy here.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website, and supply to you services purchased via the website, including appointment and subscription information
(e) send statements and invoices to you, and collect payments from you
(f) send you email notifications which you have specifically requested
(g) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications
(h) provide third parties with statistical information about our users – but this information will be anonymous and it will be impossible to use it to identify any individual user;
(i) deal with enquiries and complaints made by or about you relating to the website;
(j) other uses.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our shopping transactions are handled through our providers Big Cartel, Bookly and Apple App Store. All our financial transactions are handled through our payment services provider, Stripe. You can review the Big Cartel privacy policy at https://help.bigcartel.com/privacy-policy, the Bookly privacy policy at https://bookly.co/privacy, the Apple App Store privacy policy at https://www.apple.com/uk/privacy/, and the Stripe privacy policy at https://stripe.com/gb/privacy. We will share information with Stripe, Apple, Big Cartel and Bookly only to the extent necessary for the purposes of making transactions and processing payments you make via our website and dealing with complaints and queries relating to such payments.

Storing your personal information

We only store personally identifiable information for a maximum of 6 months. We then destroy or completely anonymise it.

In order to provide you with the best possible service, we will ask you to complete two surveys; you will need to complete an initial survey before you use our services, and you will also have the option to complete a feedback survey after you have used our services. The information collected via the aforementioned surveys will be stored within Surveymonkey for up to 6 months after it has been collected. It will then be downloaded and anonymised. You can view Surveymonkey’s Privacy Policy at  https://www.surveymonkey.co.uk/mp/legal/privacy-policy/.


Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to other countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.

Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on password and firewall-protected servers. All electronic transactions you make to or receive from us will be secured using Stripe’s TLS technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential.

Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your Rights
You may instruct us to provide you with any personal information we hold about you.

Provision of such information will be subject to the supply of appropriate evidence of your identity, (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to store or process your personal information by sending an email to us at [email protected] In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact
If you have any questions about this privacy policy, our treatment of your personal information or want to request the data we store on you or to be deleted from our databases - please contact us by email or in writing at the addresses below.

Data controller
The data controller responsible in respect of the information collected on this website is Adrian Baxter, The Sleep School Limited.

About Us
Our full name is: The Sleep School Limited

Our registered office is: The Sleep School, Media Works, 191 Wood Ln, Shepherd's Bush, London W12 7FP, UK

Our company registration number is: 7742896.

Our email address is: [email protected]